The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- Spain : 2 - 5 business days
- United States : 3 - 7 business days
- Europe : 3 - 7 business days
- Australia, New Zealand and Oceania : 5 - 10 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & Exchanges
I gladly accept returns
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Etsy Seller: PiArtesanales-Handmade Jewelry
Based in Madrid,Spain and has been selling handmade jewelry items on Etsy since 2020. He sells mainly to buyers in Spain but offers his items for sale world-wide. Use Google Cloud to host some of his buyers’ personal information.
1.Information I collect.
To fulfill your order, we need some specific information (which you have authorized my Etsy to provide) such as your name, email address, mailing address, payment information and product details who ordered it. You can also choose to provide me with additional personal information (for a custom order, for example) if you contact me directly.
2.The legal bases he relies on to collect, use, and share personal information
- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
-when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
-if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
3. The third parties with whom he shares personal information
Service providers - delivery companies. I will share your personal information with them but only to the extent necessary to perform these services.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
4. The length of time he keeps personal information
5. If transferring personal information outside of Europe, how the transfer will be handled
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
6. His buyers’ rights regarding his use of their personal information and his contact details
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Cristiana Pirlea, am the data controller of your personal information. If you have any questions or concerns, you may contact me at email@example.com.
Frequently Asked Questions
Gift wrapping and packaging
Custom and personalized orders
Custom orders will be delivered within maximum 10 business days after the order is launched
If not customized products to the extent that there may be slight changes. For example, shortening or adding elements to earrings, bracelets, necklaces or replacing a silicone base with a cord leather and so on.